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Frequently asked questions

If only the top part of the radiator is cold, there may be air trapped inside. Bleed the radiator to release the air.

Read more about bleeding a radiator.

Regular servicing helps identify and fix potential issues before they become major problems. It also maintains energy efficiency, reducing energy bills. During a service, engineers check for gas leaks, carbon monoxide emissions, and other hazards to ensure safety. Additionally, annual servicing helps keep your boiler warranty valid, as most manufacturers require it.

If you notice any unusual noises, leaks, or drops in performance, you should schedule a service sooner.

It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:

–       Get fresh air immediately; ventilate area

–       Turn off the gas emergency control valve (gas emergency shut off valve) at the meter.

–       Extinguish all naked flames and don’t smoke.

–       Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.

–       Contact the relevant National Gas Emergency service number for your area. (0800 111 999)

–       If they identify an issue with any gas appliances, follow their advice concerning the use of the equipment. Where advised, contact a Gas Safe registered engineer to fix the appliance and check it’s safe. (THATS US!)

–       If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.

–       Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.

One of the first indicators of a gas leak is often the smell, however there are some physical symptoms that may be experienced.

The most common symptoms include:

–       Feeling lightheaded

–       Nausea

–       Dizziness

–       Headaches

If you suspect a gas leak and have any of the above symptoms, please go outside into fresh air immediately and call the appropriate gas emergency helpline. (0800 111 999)

Gas Safe is the only official gas registration body for gas business and engineers. It is a legal requirement that anyone working on Gas, including Installation, Maintenance and Servicing, to be registered with the Gas Safe Register. This is to ensure that anyone working on gas services within your home is competent and will work safely. Each Gas Safe Engineer is issued with a license to confirm that they have received the correct training and passed assessment through a recognized route of training. Always ask to see a copy of this license before allowing anyone to work and any of your Gas Appliances or Gas Pipe Work.

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